Privacy Policy

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by SOUKYA or licensed by SOUKYA and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of SOUKYA. Without limitation you may not, without such approval from SOUKYA, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.

The Site is for your personal non commercial use and the Information may be downloaded or printed by you solely for that purpose.

This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:

• The Information may not be used for any commercial purpose or public display, performance, sale or rental;
• No copyright or other proprietary notices may be removed:
• The Information may not be transferred to another person;
• Software may not be interfered with in any manner;
• Every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
• You will only use the Information for lawful purposes and in accordance with these Conditions.

You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site is general information and is not in the nature of advice.

You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site.

Whilst SOUKYA seeks to ensue that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, SOUKYA does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.

In particular SOUKYA does not warrant that:

• The Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or
• your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.

SOUKYA is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.

SOUKYA may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.

SOUKYA does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, SOUKYA may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you.

You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, SOUKYA does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any Linked Web Site.

SOUKYA does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output.

You must ensure that any information which you provide to SOUKYA is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of SOUKYA or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any SOUKYA system, data or information.

The Site may contain links to other web sites ("Linked Web Sites"). Those links are provided for convenience only and may not remain current or be maintained.

You acknowledge and agree that SOUKYA does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.

Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by SOUKYA of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites, unless and then only to the extent expressly stipulated to the contrary.

Electronic transmissions of data including the Internet are public media and any use of such media is public not private.

Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information.

SOUKYA does not warrant and cannot ensure the security or confidentiality of any information which you transmit to SOUKYA. Accordingly, any information which you transmit to SOUKYA is transmitted at your own risk.

SOUKYA does not accept any liability for any failure by SOUKYA to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.

If SOUKYA waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

These Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India.

To return to the Site, click where indicated. By doing so, you acknowledge that you have read, understood and accepted these Conditions.

We want you to be familiar with how we collect, use and disclose information. This Privacy Policy describes the privacy practices of SOUKYA ("SOUKYA", "we", "us" and "our") in connection with the information that we collect:

• Through www.soukya.com  operated by us from which you are accessing this Privacy Policy
• When you visit or stay with us, or through other offline modes of communication
• Through the email messages that we send to you that link to this Privacy Policy and through your communications with us.

We want our services to be safe and secure for our users. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists SOUKYA to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This privacy policy relates to our use of any personal information we collect from you for providing services.

This privacy policy intends to update you on how we use your personal information collected through www.soukya.com  or provided to us by other means. Please read this privacy policy before using www.soukya.com or submitting any personal information. The privacy policy also relates to our use of any personal information you provide to us by phone, SMS, email, in letters, in person, through representatives and other correspondence or means.

This policy will be updated subject to any changes in information collection, activities performed or any applicable regulations. You are encouraged to review the privacy policy whenever you visit www.soukya.com to make sure that you understand how any personal information you provide will be used and retained. The privacy practices set forth in this privacy policy are for www.soukya.com only. If you link to other web sites, please review their respective privacy policies, which may be very different.

The purpose of this policy is to highlight various obligations, best practices and tools that support compliance with data privacy regulations applicable to SOUKYA in its role as both data controller as well as data processor, as applicable (if any)

This privacy policy is applicable to:

• Everyone who accesses and uses www.soukya.com including but not limited to external legal entities in any form or manner
• SOUKYA patients who visit or stay with us
• Third party service providers or their representative

SOUKYA collects, processes, and retains information about you when you visit our website www.soukya.com or stay with us or avail any other services provided by SOUKYA. You provide us with information, such as your name, email address, company information, street address, telephone number, other contact and demographic information when you make a reservation, subscribe to our newsletter or obtain rates on www.soukya.com.

Moreover, you may choose to provide your personal information in connection with sending an e-mail or message, logging complaints, promotional offers and when you use our service.

Personal Information may include, but is not limited to:

• Your name and physical address, email addresses, and telephone numbers
• Behavioural or demographic attributes, when tied to personal identifiers
• Credit card or debit card number
• Social media account ID or user ID, profile photo and other data you make available publicly or to us from your social media accounts, publicly available platforms or other sources
• Other similar information

If you submit any personal Information relating to other people to us or to our service providers in connection with the Services (e.g., if you make a reservation for another individual), you represent and warrant that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

How we use your information Any of the information we collect from you may be used in one of the following ways:

• To develop, customise and improve our services: We shall process your personal information, preferences, user characteristics and usage patterns, and feedback to develop, customise and improve our services.
• Marketing purposes: to inform you about other information, events, promotions, products or services we think will be of interest to you.
• To process personal information necessary for the performance of a contract and providing the services: We may use this information for the provision of the website. Further, to process and/or respond to your requests, submissions, queries, complaints and any transactions and to provide you with information or services requested.
• To process your personal information necessary for compliance with a legal obligation: In order to prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving our services or website. Additionally, if we are required by law to disclose your information to any government authority, you consent to the provision of such information.
• To send periodic emails: The email address you provide will be used to send you information and updates pertaining to the services provided by SOUKYA.
• Select content, improve quality and facilitate use of the other interface channels : SOUKYA may use your Personal Information to help create and personalise content on our Channels (including but not limited to our website, social media pages, promotional programs or campaigns, etc.) , facilitate your use of the Channels (for example, to facilitate navigation and the login process), avoid duplicate data entry, enhance security, improve quality, track campaign and survey responsiveness and evaluate page response rates.
• Obtain third party services: We also share Personal Information and Other Information with third parties who provide services to SOUKYA for website management, information technology and related infrastructure provision, marketing and campaign management, customer service, e-mail delivery, auditing, and other similar services. When SOUKYA shares Personal Information with third party service providers, we contractually take an undertaking that they use your Personal Information and Other Information only for the purpose of providing services to us and subject to terms consistent with this Policy as well as mutual Non-Disclosure Agreements.

The information held by SOUKYA on www.soukya.com or in our other systems collected by other means at the time of registration shall be checked and, from time to time, we may change the information requested upon registration or with respect to certain features or services.

Information disclosure

SOUKYA does not share, sell, rent, or trade personal information collected through www.soukya.com or information provided when staying with us or availing any of the other services provided by us with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Policy. SOUKYA may share information with third party service providers contracted to provide services on our behalf for processing personal information, to conduct marketing campaigns and related services. These third party service providers may only use information we provide to them as instructed by SOUKYA.

• SOUKYA may disclose your Personal Information as we believe to be necessary or appropriate:
• Under applicable law, including laws outside your country of residence;
• To comply with legal process;
• To respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
• To enforce our terms and conditions; and
• To allow us to pursue available remedies or limit the damages that we may sustain.
• We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
• Permitted or required by law; or,
• Trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
• Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Consent

Consent is often referred to as an individual's choice to "opt-in" or "opt-out" of SOUKYA's use of personal information and is usually obtained by a "check box" or signature confirming the individual understands and agrees to the processing of their personal information. At times, express written consent from the individual may be required based on the information processing activity. SOUKYA receives consent from individuals prior to:

• Collecting, using, or processing their personal information, including sensitive personal information, in certain ways or sharing the individual's personal information with any third party. Sensitive personal data is data revealing an individual's, loyalty program membership, stay and booking patterns, biometric data, data concerning health or data concerning preferences during stays;
• Transferring the individual's personal information outside of the individual's country of residence
• Using or placing web cookies on an individual's computer or other electronic devices.

Control of your information

SOUKYA also provides individuals with the right to control their personal information, which includes the right to review, modify, erase, restrict, transmit, or object to certain uses of their information.

You may request to review, correct, update, suppress or object to the use or processing of your Personal Information that you have previously provided to us while making a reservation through info@soukya.com or during the stay or by availing any of the other services provided by SOUKYA. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us. We may require you to provide some additional information in order to fulfil your request.

While the majority of questions and issues related to access or requests can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within 30 days.

We strive to keep your personal information secure and take reasonable effort to ensure that appropriate security and technical controls are implemented to ensure data security. Only selected and authorised employees, business partners, vendors and other third party providers may have access to this information.

Use of cookies

We, and our partners, use various technologies to collect and store information when you visit www.soukya.com, and this may include using cookies or similar technologies to identify your browser or device. Cookies are pieces of information stored directly on the computer or mobile device that you are using. Cookies allow us to collect information such as browser type, e-mail address when you are logged- in to your e-mail from the browser you are using, time spent on the online services, pages visited, referring URL, language preferences, and other aggregated traffic data. We, and our service providers, use the information for sending e-mailers to our website visitors whose online behaviours indicate that they may be interested in health, to facilitate navigation, to display information more effectively, to collect statistical information, to personalise your experience while using the Online Services and to recognise your computer in order to assist you in the future. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are using the Online Services or to send you advertisements and marketing emails. We may also use cookies or other technologies to track responses to our online advertisements and marketing emails. You can configure your browser to refuse cookies, or to warn you before a cookie is placed.